Pricing & Policies
My pricing is designed for clarity, fairness, and strong support for both individual customers and the professional partners who refer clients to this service.
Everything is sourced exclusively from Salt Lake City and Murray Costco, with temperature-controlled handling and fast delivery.
Delivery Service Tiers & Fee Structure
All grocery items are priced at actual in-store prices. Revenue is generated through service fees, not hidden product markups.
Tier 1 — Base Delivery
Order Size: $0 – $75
Service Fee: 20% of grocery total
Tier 3 — Standard Delivery
Order Size: $201 – $350
Service Fee: 18% of grocery total
Tier 5 — Premium Delivery
Order Size: $501 – $700
Service Fee: 16% of grocery total
Tier 2 — Essential Delivery
Order Size: $76 – $200
Service Fee: 19% of grocery total
Tier 4 — Priority Delivery
Order Size: $351 – $500
Service Fee: 17% of grocery total
Tier 6 — Advanced Delivery
Order Size: $700+
Service Fee: 15% of grocery total
Additional Details & Notes
-
3% processing fee – electronic payments (credit, debit, Venmo Business, PayPal)
-
$20 same-day rush fee – if same-day delivery is available
-
$25 small-order fee – for orders under $75 merchandise total
-
Scheduling Hold: $50 (non-refundable; credited toward service fees)
Flat Delivery Fees by Zone
-
Green Zone – $15
-
Purple Zone – $20
-
Red Zone – $25
Zones are based on distance from the Salt Lake Costco, shown at the center of the map.
About Your Delivery Zone
-
The map provides an estimate of your service area.
Your exact delivery zone will be confirmed during our initial introduction to ensure accuracy before your first order.
Shopping & Delivery Schedule
Monday–Saturday: 10:00 AM – 4:00 PM
I accept up to 4 deliveries per day, depending on route efficiency and item availability at the Salt Lake City Costco. Scheduling is finalized after our initial introduction to ensure your delivery time is accurate and realistic.
Deposit Requirement for All Orders
A 50% deposit is required for all orders and collected at the time of booking and secures your scheduled slot. It also covers the upfront cost of shopping your order.
The remaining balance is charged after shopping is complete and the final Costco receipt total is confirmed.
Cancellations, Returns & Refunds
-
Scheduling holds are non-refundable. Rescheduling is subject to availability and must be requested before shopping begins.
-
Perishable items cannot be returned after delivery for food-safety reasons
-
Report item issues immediately upon delivery
-
Missing items will be corrected the same day
-
If Costco requires an item back for a refund, I will handle the return directly with Costco
-
For quality issues, Costco’s return guidelines apply
Substitutions & Approvals
If an item is out of stock, I reach out before substituting. Your approval is required unless you’ve noted acceptance of alternatives on your list.
Policies:
-
I never substitute without your permission
-
You can specify “no substitutions” on any item
-
If I can’t reach you, the item is skipped
-
Photos are sent when clarification is needed
Special Handling Items
Some items require extra care or have limitations depending on weather, distance, or availability.
Handled Carefully:
-
Ice cream and frozen novelties (distance-dependent)
-
Delicate bakery items that can be stored cold
-
Large multi-item produce boxes
-
Bulk proteins (poultry, beef, fish)
-
Seasonal refrigerated items
May Be Restricted:
-
Extremely fragile or crush-prone bakery goods
-
Frozen items on long routes during heatwaves
-
Items requiring immediate refrigeration beyond workable time windows
Summary
I keep the shopping list focused on practical groceries, proper cold-chain care, and items that maintain quality during transport. Clear rules protect your order from start to finish and ensure every delivery is reliable, safe, and consistent.
FAQs
Why is there a 3% fee?
-
It covers secure electronic payment processing — not a markup.
Can I split delivery across addresses?
-
Each order applies to one address only. Split deliveries must be placed separately.
What about returns?
-
Defective or incorrect products may be returned per Costco policy. Additional delivery fees may apply for return trips.
Can I miss out on Costco sale items if I schedule later?
-
Yes. Sale items often have strict limits, and I can only buy what Costco allows. These items go to the day’s earliest scheduled orders, so late scheduling may mean missing out. Booking ahead gives you the best chance of getting limited sale items.
