Frequently Asked Questions

I deliver throughout Salt Lake City and surrounding areas. Some vacation markets are available with advance scheduling.

Place your order through my online Costco-style store, select Delivery, and book a time slot during checkout.

Sometimes. Same-day availability depends on schedule, order size, and Costco volume.

Yes. Refrigerated and frozen items require someone present to receive them. Doorstep drop is optional but at your responsibility.

Weekdays: 24+ hours in advance is best. Weekends: Pre-scheduled orders accepted 48 hours in advance.

You pay: • Costco in-store item cost • A tiered markup based on order size • A delivery fee based on distance/zone

Yes. A 50% deposit is required for all delivery orders at the time of booking. The remaining balance is charged after the final Costco receipt is confirmed.

No. Pricing is fully transparent—no surprise service fees.

Edits are limited once shopping begins. After the cutoff, changes cannot be guaranteed.

You choose your substitution preferences at checkout. I follow those instructions exactly. Additionally, each item has a note section where preferred substitutions can be listed.

Notify me promptly with details or photos. I review your receipt and staging notes and resolve the issue through refund, credit, or replacement depending on the situation.

Costco requires the entire multipack to be purchased at full price. You only pay for your portion by using a deduction-and-credit method: • When you order a split item, the price shown already includes a deduction representing the part you didn’t keep. • At checkout, the full multipack is purchased. • On your final invoice, you receive that same deduction as a credit, ensuring you are charged only for the split amount you ordered. Example: • Full Costco multipack: $20.49 • Your split item (3-pack): $5.99 • Full multipack is purchased → $20.49 • You receive a $14.50 credit • Your net cost = $5.99 (plus markup)

Split items require: • Extra handling • Storage space • Manual tracking • Purchasing full packs when inventory runs low

Smaller orders take nearly the same time to shop, coordinate, and deliver as larger ones. The minimum order and small-order fee ensure service remains reliable and fairly priced for everyone.

The scheduling hold secures your delivery window and blocks that time from being offered to others. It prevents last-minute cancellations and ensures committed service. The hold is applied toward your final service cost.

Yes. The scheduling hold is credited toward your service fees once your order moves forward.

The deposit confirms commitment and allows shopping to begin without delays. It protects both sides and keeps scheduling accurate.

No. Grocery items are charged at actual in-store prices. Service fees cover shopping, coordination, and delivery.

Yes. Lists are designed to be shareable, making it easy to combine orders and reduce fees.

Final payment is required before or at the time of delivery. A copy of the store receipt is provided once shopping is complete.

Scheduling holds are non-refundable. Rescheduling is subject to availability and must be requested before shopping begins.