Question 1

What is the Complete Retail Platform?

Accepted Answer

The Complete Retail Platform is Co-Op Shopper's flagship grocery business platform. It combines grocery shopping services, Costco Extras, Grocery Bundles, retail inventory management, and operator-controlled pricing into one complete hospitality-focused business system.Unlike a traditional grocery website, the Retail Platform helps operators build a structured grocery retail business that can grow over time.

Question 2

Who is the Retail Platform designed for?

Accepted Answer

The Retail Platform is ideal for entrepreneurs and businesses that want to offer organized grocery pickup and local delivery while building additional revenue through Grocery Bundles, Costco Extras, and custom retail inventory.It works well for:• Entrepreneurs• Grocery operators• Property managers• Vacation rental businesses• Cleaning companies• Outdoor & gear rental companies• Hospitality businesses• Businesses with an existing retail location

Question 3

How do I know if the Retail Platform is right for me?

Accepted Answer

The Website Platform Strategy Session helps determine whether the Complete Retail Platform is the best fit for your business, market, service area, and long-term goals.The consultation fee is credited toward your website setup when you move forward within 45 days.

Question 4

Can I start small?

Accepted Answer

Yes.Many operators begin with grocery pickup and local delivery, then expand into Costco Extras, Grocery Bundles, marketplace products, and hospitality services as their business grows.The platform is designed to grow with you.

Question 5

What makes the Complete Retail Platform different?

Accepted Answer

The Complete Retail Platform is the only Co-Op Shopper platform that includes:• Grocery Shopping Services• Costco Extras• Grocery Bundles• Retail Inventory• Custom Retail Pricing• Advanced Merchandising• Operator-Controlled Retail Products

Question 6

What are Costco Extras?

Accepted Answer

Costco Extras are convenience-sized products created from eligible factory-sealed Costco multipacks.Examples include:• Individual protein bars• Trail mix packs• Coffee pods• Snack packs• Personal care productsOperators set their own retail prices and may use Costco Extras individually or inside Grocery Bundles.

Question 7

What are Grocery Bundles?

Accepted Answer

Grocery Bundles are curated convenience packages designed around common customer needs.Examples include:• Late Arrival Essentials• Family Breakfast Starter• Trail & Adventure Fuel• Cabin Movie Night• Morning Coffee Setup• Kids Travel FavoritesBundles have fixed pricing and may include Costco products, Costco Extras, and products from other grocery retailers.

Question 8

Can I create my own Costco Extras?

Accepted Answer

Yes.Operators create their own Costco Extras in the included Wix Store website.You choose:• Products• Pricing• Categories• Images• DescriptionsCo-Op Shopper imports them into your Retail Platform.

Question 9

Can I create my own Grocery Bundles?

Accepted Answer

Yes.Operators have complete freedom to create bundles that fit their market.Bundles can include:• Costco products• Costco Extras• Walmart products• Local grocery items• Marketplace products

Question 10

Can I sell products that are not from Costco?

Accepted Answer

Yes.The Retail Platform supports custom retail inventory from virtually any supplier.Many operators include:• Local products• Specialty foods• Welcome gifts• Convenience items• Hospitality products

Question 11

Can I sell local products from other businesses?

Accepted Answer

Yes.The Retail Platform supports marketplace partnerships, allowing operators to feature approved products from local businesses and specialty retailers.

Question 12

What is included with the Complete Retail Platform?

Accepted Answer

Every Retail Platform includes:• Professionally configured website• Wix Stores integration• Shopping categories• Costco shopping catalog• Costco Extras pages• Grocery Bundle pages• Example retail products• Responsive mobile design• Product search• Shopping cart• Customer account features

Question 13

Do I receive a Wix website?

Accepted Answer

Yes.Every Complete Retail Platform includes a professionally configured Wix Store template with the Wix Stores app installed.This separate website serves as your working retail store where you—or anyone you choose, including Co-Op Shopper—can create Costco Extras, Grocery Bundles, and other custom retail products.Ownership of this Wix Store template is transferred to you, giving you complete control over your custom retail products and merchandising.

Question 14

Do I own the Retail Platform website?

Accepted Answer

No.The customer-facing Retail Platform is maintained by Co-Op Shopper and is separate from your Wix Store template.This allows Co-Op Shopper to continue maintaining the Costco shopping catalog and platform updates without affecting your custom retail products.Your custom Costco Extras, Grocery Bundles, and other retail items are imported from your Wix Store into the Retail Platform and remain separate from the maintained Costco product database.

Question 15

Why do I receive a separate Wix Store template?

Accepted Answer

Your Wix Store template gives you the freedom to build and manage your own retail inventory without affecting the maintained Costco shopping catalog.You can create:Costco ExtrasGrocery BundlesSeasonal productsPromotional itemsCustom retail inventoryOnce your products are ready, Co-Op Shopper imports them into your Retail Platform, where they remain separate from future Costco catalog updates.

Question 16

Can I customize my website?

Accepted Answer

Yes.You may customize:• Images• Branding• Colors• Pages• Content• Services• PromotionsYou are not limited to the example website.

Question 17

Can I use my own domain?

Accepted Answer

Yes.Your website may use your own custom domain.

Question 18

Do I need Wix experience?

Accepted Answer

No.Many operators manage their websites themselves, while others work with a web designer or developer.The platform is designed to be flexible.

Question 19

How are Costco grocery products managed?

Accepted Answer

Co-Op Shopper maintains the Costco shopping catalog and regularly applies platform updates to Retail Platform websites.

Question 20

Can I import products myself?

Accepted Answer

No.Retail products are imported into the Retail Platform by Co-Op Shopper to maintain platform consistency and protect the Costco catalog.

Question 21

What happens when Costco changes products?

Accepted Answer

Co-Op Shopper maintains the Costco catalog and applies updates as products change, helping reduce ongoing maintenance for operators.

Question 22

Will Costco updates overwrite my custom products?

Accepted Answer

No.Operator-created products remain completely separate from the Costco shopping catalog.Future Costco updates never overwrite:• Costco Extras• Grocery Bundles• Custom products• Seasonal items• Promotional products

Question 23

Can I set my own prices for Costco Extras and Grocery Bundles?

Accepted Answer

Yes.You determine the retail pricing for all Costco Extras, Grocery Bundles, marketplace products, and other custom retail inventory created in your Wix Store template.

Question 24

Can I customize pricing for the Costco shopping catalog?

Accepted Answer

Yes.As an optional service, Co-Op Shopper can apply a single percentage adjustment across the managed Costco shopping catalog. This allows you to maintain a consistent pricing strategy without manually updating individual products.Your custom retail products—including Costco Extras, Grocery Bundles, and promotional items—continue to use the pricing you set independently.

Question 25

What is included with Retail Platform Membership?

Accepted Answer

Membership includes:• Platform updates• Costco catalog maintenance• Member Area access• Business support• Retail merchandising guidance• Scheduled retail content updates based on membership level

Question 26

Can I upgrade my membership later?

Accepted Answer

Yes.Operators may upgrade as their business grows.Higher membership levels include additional merchandising support and business guidance.

Question 27

What are scheduled retail content updates?

Accepted Answer

Scheduled updates allow Co-Op Shopper to assist with new Costco Extras, Grocery Bundles, category improvements, promotional content, and other merchandising tasks based on your membership level.

Question 28

Can I add more services later?

Accepted Answer

Yes.Many operators expand beyond grocery shopping by adding:• Grocery Bundles• Costco Extras• Marketplace products• Welcome packages• Family travel items• Hospitality servicesThe platform is designed for long-term growth.

Question 29

Can I partner with local businesses?

Accepted Answer

Yes.The Retail Platform supports partnerships with local businesses that complement your grocery services and provide additional value to customers.

Question 30

Is this a franchise?

Accepted Answer

No.The Retail Platform supports independently owned grocery businesses.You control your pricing, operations, branding, policies, and customer relationships.

Question 31

What happens after I purchase the Complete Retail Platform?

Accepted Answer

Your project follows a structured process:Website Platform Strategy SessionPlatform planningOperator setup formWebsite developmentReview and revisionsWebsite transferLaunchOngoing membership and support

Question 32

What is included in the setup fee?

Accepted Answer

The setup fee includes professional website configuration, Retail Platform setup, Wix Store configuration, example content, platform customization, initial product organization, testing, and launch preparation.

Question 33

Can Co-Op Shopper build Costco Extras and Grocery Bundles for me?

Accepted Answer

Yes.Operators may create their own products or use optional done-for-you merchandising services.Services include:• Product images• SEO content• Nutrition and ingredient summaries• Bundle creation• Product uploads• Retail Platform integration

Question 34

Do I have to create everything myself?

Accepted Answer

No.Many operators choose a combination of DIY product creation and Co-Op Shopper merchandising services.This provides flexibility while saving time as the business grows.

Question 35

Why should I choose the Complete Retail Platform?

Accepted Answer

The Complete Retail Platform is more than a grocery website.It provides a complete grocery business operating system with structured shopping services, Costco Extras, Grocery Bundles, retail inventory management, operator-controlled pricing, ongoing platform updates, merchandising support, and the flexibility to grow into a full hospitality-focused business over time.

Frequently Asked Questions