Frequently Asked Questions

The Complete Retail Platform is Co-Op Shopper's flagship grocery business platform. It combines grocery shopping services, Costco Extras, Grocery Bundles, retail inventory management, and operator-controlled pricing into one complete hospitality-focused business system.Unlike a traditional grocery website, the Retail Platform helps operators build a structured grocery retail business that can grow over time.

The Retail Platform is ideal for entrepreneurs and businesses that want to offer organized grocery pickup and local delivery while building additional revenue through Grocery Bundles, Costco Extras, and custom retail inventory.It works well for:• Entrepreneurs• Grocery operators• Property managers• Vacation rental businesses• Cleaning companies• Outdoor & gear rental companies• Hospitality businesses• Businesses with an existing retail location

The Website Platform Strategy Session helps determine whether the Complete Retail Platform is the best fit for your business, market, service area, and long-term goals.The consultation fee is credited toward your website setup when you move forward within 45 days.

Yes.Many operators begin with grocery pickup and local delivery, then expand into Costco Extras, Grocery Bundles, marketplace products, and hospitality services as their business grows.The platform is designed to grow with you.

The Complete Retail Platform is the only Co-Op Shopper platform that includes:• Grocery Shopping Services• Costco Extras• Grocery Bundles• Retail Inventory• Custom Retail Pricing• Advanced Merchandising• Operator-Controlled Retail Products

Costco Extras are convenience-sized products created from eligible factory-sealed Costco multipacks.Examples include:• Individual protein bars• Trail mix packs• Coffee pods• Snack packs• Personal care productsOperators set their own retail prices and may use Costco Extras individually or inside Grocery Bundles.

Grocery Bundles are curated convenience packages designed around common customer needs.Examples include:• Late Arrival Essentials• Family Breakfast Starter• Trail & Adventure Fuel• Cabin Movie Night• Morning Coffee Setup• Kids Travel FavoritesBundles have fixed pricing and may include Costco products, Costco Extras, and products from other grocery retailers.

Yes.Operators create their own Costco Extras in the included Wix Store website.You choose:• Products• Pricing• Categories• Images• DescriptionsCo-Op Shopper imports them into your Retail Platform.

Yes.Operators have complete freedom to create bundles that fit their market.Bundles can include:• Costco products• Costco Extras• Walmart products• Local grocery items• Marketplace products

Yes.The Retail Platform supports custom retail inventory from virtually any supplier.Many operators include:• Local products• Specialty foods• Welcome gifts• Convenience items• Hospitality products

Yes.The Retail Platform supports marketplace partnerships, allowing operators to feature approved products from local businesses and specialty retailers.

Every Retail Platform includes:• Professionally configured website• Wix Stores integration• Shopping categories• Costco shopping catalog• Costco Extras pages• Grocery Bundle pages• Example retail products• Responsive mobile design• Product search• Shopping cart• Customer account features

Yes.Every Complete Retail Platform includes a professionally configured Wix Store template with the Wix Stores app installed.This separate website serves as your working retail store where you—or anyone you choose, including Co-Op Shopper—can create Costco Extras, Grocery Bundles, and other custom retail products.Ownership of this Wix Store template is transferred to you, giving you complete control over your custom retail products and merchandising.

No.The customer-facing Retail Platform is maintained by Co-Op Shopper and is separate from your Wix Store template.This allows Co-Op Shopper to continue maintaining the Costco shopping catalog and platform updates without affecting your custom retail products.Your custom Costco Extras, Grocery Bundles, and other retail items are imported from your Wix Store into the Retail Platform and remain separate from the maintained Costco product database.

Your Wix Store template gives you the freedom to build and manage your own retail inventory without affecting the maintained Costco shopping catalog.You can create:Costco ExtrasGrocery BundlesSeasonal productsPromotional itemsCustom retail inventoryOnce your products are ready, Co-Op Shopper imports them into your Retail Platform, where they remain separate from future Costco catalog updates.

Yes.You may customize:• Images• Branding• Colors• Pages• Content• Services• PromotionsYou are not limited to the example website.

Yes.Your website may use your own custom domain.

No.Many operators manage their websites themselves, while others work with a web designer or developer.The platform is designed to be flexible.

Co-Op Shopper maintains the Costco shopping catalog and regularly applies platform updates to Retail Platform websites.

No.Retail products are imported into the Retail Platform by Co-Op Shopper to maintain platform consistency and protect the Costco catalog.

Co-Op Shopper maintains the Costco catalog and applies updates as products change, helping reduce ongoing maintenance for operators.

No.Operator-created products remain completely separate from the Costco shopping catalog.Future Costco updates never overwrite:• Costco Extras• Grocery Bundles• Custom products• Seasonal items• Promotional products

Yes.You determine the retail pricing for all Costco Extras, Grocery Bundles, marketplace products, and other custom retail inventory created in your Wix Store template.

Yes.As an optional service, Co-Op Shopper can apply a single percentage adjustment across the managed Costco shopping catalog. This allows you to maintain a consistent pricing strategy without manually updating individual products.Your custom retail products—including Costco Extras, Grocery Bundles, and promotional items—continue to use the pricing you set independently.

Membership includes:• Platform updates• Costco catalog maintenance• Member Area access• Business support• Retail merchandising guidance• Scheduled retail content updates based on membership level

Yes.Operators may upgrade as their business grows.Higher membership levels include additional merchandising support and business guidance.

Scheduled updates allow Co-Op Shopper to assist with new Costco Extras, Grocery Bundles, category improvements, promotional content, and other merchandising tasks based on your membership level.

Yes.Many operators expand beyond grocery shopping by adding:• Grocery Bundles• Costco Extras• Marketplace products• Welcome packages• Family travel items• Hospitality servicesThe platform is designed for long-term growth.

Yes.The Retail Platform supports partnerships with local businesses that complement your grocery services and provide additional value to customers.

No.The Retail Platform supports independently owned grocery businesses.You control your pricing, operations, branding, policies, and customer relationships.

Your project follows a structured process:Website Platform Strategy SessionPlatform planningOperator setup formWebsite developmentReview and revisionsWebsite transferLaunchOngoing membership and support

The setup fee includes professional website configuration, Retail Platform setup, Wix Store configuration, example content, platform customization, initial product organization, testing, and launch preparation.

Yes.Operators may create their own products or use optional done-for-you merchandising services.Services include:• Product images• SEO content• Nutrition and ingredient summaries• Bundle creation• Product uploads• Retail Platform integration

No.Many operators choose a combination of DIY product creation and Co-Op Shopper merchandising services.This provides flexibility while saving time as the business grows.

The Complete Retail Platform is more than a grocery website.It provides a complete grocery business operating system with structured shopping services, Costco Extras, Grocery Bundles, retail inventory management, operator-controlled pricing, ongoing platform updates, merchandising support, and the flexibility to grow into a full hospitality-focused business over time.