If I have not answered all of your questions, feel free to let me know and I will do my best to accommodate.

Questions You May Have

Website Setup

Can an item purchased by my shoppers be returned?


Depends on the store. Costco has a very liberal return policy, however, items purchased by your shoppers are considered "third party" which voids their return policy. Keeping your store focused on groceries has much less chance of shoppers wanting to return items. If an item has not been delivered, and you realize a problem, the item is yours and should fall within their return policy.




What is a Microsite?


Co-Op Shopper Microsites look and perform just like conventional websites. Unlike traditional websites, "Microsites" do not require third party apps to produce the results needed. Microsites are formated for viewing on all devices and include 256-bit encryption.




Can I have my own domain name?


Each Co-Op Shopper Microsite includes a unique URL. For those that prefer their own domain, I will construct a website that includes the Co-Op Shopper app.




Can I embed the Microsite on my own website?


Yes. JavaScript embed codes are available. However, Microsites display better if on their own. Depending on the Microsite size, they could lock-up the embedded page.




Will my pricing change after I sign up?


No. Early participants will continue to enjoy introductory pricing as long as their is no plan disruption.




Can I add an FAQ section to my Microsite?


Yes. Create your FAQ in Microsoft Word and include it at setup, or as a feature added later.




Can Microsites be in a different language?


Yes. Microsites can include over fifty languages. Pricing depends on the size of your Microsite.




Can I sell other than food items on my Microsite?


Yes. It's your store to run as you like, and sell anything you like, as long as it is not illegal.




Instacart does not accept my zip code. How do I log in?


Instacart is limited to select number of metropolitan area in United States and Canada. Set the zip code to an area such as Salt Lake City (84115) and provide them your email. Not to worry as you are not commiting to anything other than recieving some emails about whats on sale etc. Learn more here.




I live outside the United States. Can I use the Co-Op Shopper order form?


Yes. Everyone is welcome!




How long does it take to get my Microsite?


Depending on my work-load and complexity of your Microsite, usually forty-eight hours. Be sure to have your Square or PayPal payment processor ready to go prior to requesting your Microsite. There is a limited number of Microsites available as I am a single owner-operator building each one.




What store items can be split?


If you are shopping for a group and have coordinated your purchases, pretty much anything you like can be split. For pro shoppers, I suggest to only allow splitting items that you list in your Instagram store. Post a photo of the item and instructions on how it may be split. Be aware that you will be purchasing the balance of what they do not buy. Therefore, limit split items to those that can be easily stored for a period of time and include packaging informaton. Again, this is your store and your business to run any way you like.




How many people can I take shopping with me at Costco?


Stores may vary on policy and the current situation. Costco policy at this time (5-1-2020) is members may take one guest shopping. Guests do not need a membership. Your guest can shop with you and purchase items using your shopper app which can reimburse you prior to checking out at the register.




Do buyers need to have a membership with Costco or Sams Club?


No. You will need to have the membership and you will be shopping for them.




Is the setup fee refundable?


No. Setup is pretty straightforward with the template design and using the information you have provided. If a mistake is made on my part, it will be corrected at my expense. If you would like to make changes, that will be an additional charge depending on the changes made. My website setup fees are very reasonably priced and I will pass always maintain that as we all move forward.




What does the Microsite setup fee cover?


The standard setup fee includes a brief overview of you and your services limited to 100 words. It also allows for one image next to the text area, connecting your payment processor and setting up your "Special Tax" rate in the app. Custom Microsite setup allows you to include additional features with the setup form displaying your Microsite setup fee as features are added. Once your Microsite setup is submitted and paid, your site URL is emailed you.




Is there an age requirement?


I do require the participant be 18 years of age or older. This is also the age requirement for setting up your Square payment processor account.




Can I block someone from buying in my store?


Yes. Your Microsite is capable of blocking those you do not want having access to your site. Conact me and request a specific IP address not have access. As this takes some additional time on our part, there is a $7 fee for the initial setup and $2 for each additional IP address blocked.




Can the number of people visiting my Microsite be tracked?


Yes, I can provide a custom URL that tracks visitors and activity. This is an option available on setup.




What can I include on my Microsite?


Your Microsite is your store to sell anything you like. That said, I do require that items or services sold are not breaking the law. If so, your Microsite will be terminated.




How do I determine the right "Special Services Tax"?


The special tax should include the item sales tax and payment processor fee. As an example in the Salt Lake City Costco, tax on food items is 3%. Payment processing is near 3% and the transaction fee is 1.5%, making the total "Special Tax" 7.5%. You can also increase the tax for a larger profit margin, if you like.




Can I set my own pricing?


Yes. Adjust pricing by increasing your "Special Tax" amount higher than what is needed to cover your sales tax and fees. You can also include coupon codes that offer a discount to anyone having the code. For total control of pricing and items offered, send your shoppers to a store you create on Instagram. Doing so will require you to also include photos of the items ingredients and nutritional information.




Do you build websites other than the In-Form Microsite?


I do offer additional website design services for those looking to build a more robust site that can include full e-commerce. Websites are built on Wix and allow you 24/7 access for you, or anyone you choose to make changes.




Are Microsites images included in the set up price?


No. Images displayed are professional images from either Wix website builder or Adobe Stock. Adobe Stock images are available for purchase to be used on your Microsite or anywhere you like as long as the Adobe Stock guidelines are followed.





Billing

When will I get a bill?


Billing is monthly for the base hosting fee plus transactions. The end of the monthly billing cycle is the date your Microsite was completed and URL sent you. Invoices are sent the following business day of that date and due and payable within two days. Learn more here.




Will I be charged if someone submits the order form but does not pay?


No. Only transactions that have been completed will be charged.





Store Purchases

How do I determine the right "Special Services Tax"?


The special tax should include the item sales tax and payment processor fee. As an example in the Salt Lake City Costco, tax on food items is 3%. Payment processing is near 3% and the transaction fee is 1.5%, making the total "Special Tax" 7.5%. You can also increase the tax for a larger profit margin, if you like.




Can I set my own pricing?


Yes. Adjust pricing by increasing your "Special Tax" amount higher than what is needed to cover your sales tax and fees. You can also include coupon codes that offer a discount to anyone having the code. For total control of pricing and items offered, send your shoppers to a store you create on Instagram. Doing so will require you to also include photos of the items ingredients and nutritional information.




What can I include on my Microsite?


Your Microsite is your store to sell anything you like. That said, I do require that items or services sold are not breaking the law. If so, your Microsite will be terminated.




Can I link stores other than the ones displayed?


Yes. Setup allows you to link any online stores you like. We encourage you to set up an Instagram account using "Highlights" to organize food items you would like to feature.





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