Frequently Asked Questions

Start by scheduling an Operator Consultation. During the call, we review your goals, service area, capacity, and which platform structure (Starter, Growth, or Hub) fits your model. After approval, you’ll move into setup and onboarding.

No. While the platform is currently being demonstrated and refined in the Salt Lake City market, Co-Op Shopper is designed to support operators nationwide. The systems, pricing structure, and workflow are built to work in any U.S. market with access to major grocery retailers like Costco. Salt Lake serves as the live example of how the model operates, but operators in other cities can launch the same structured grocery service using their local stores and service areas. As the platform expands, additional regions will continue to be supported with the same tools, setup, and guidance.

Yes—with the right setup. Split multipacks and sampler-style offerings are part of the broader Co-Op Shopper model, but they require operational support behind the scenes. The reason this isn’t active in Salt Lake yet comes down to infrastructure. Splitting multipacks means managing partial inventory, storage, and reallocation across multiple orders. Without a light commissary or controlled storage system, it creates waste, tracking issues, and margin loss. If you have the ability to manage that—whether through a small storage setup, a trailer, or a micro-fulfillment approach—you can absolutely offer split items and sampler options in your market. If not, the recommended approach is to start with full-unit Costco items and shared-order coordination, then layer in split multipacks once your operation can support it cleanly. This isn’t a limitation—it’s a sequencing decision to protect your margins and keep operations tight.

In most areas, yes. Operators are independent business owners and are responsible for obtaining any required local licenses, permits, and insurance. Compliance requirements vary by city and state.

Microsites can be launched quickly once onboarding information is submitted. Full platform builds depend on customization level but typically move from consultation to launch in a structured, step-by-step process. Clarity and responsiveness during onboarding determine speed.

Yes. Operators can manage day-to-day activity using the Wix Owner app without relying on a computer. The app allows you to receive order notifications, view order details, communicate with customers, send invoices through Stripe, track payments, manage bookings, and monitor store activity in real time. Product pricing and catalog management remain controlled at the platform level, but operational tasks—orders, messaging, scheduling, and payments—can be handled entirely from your phone while you are in the field.

Yes. Many operators begin part-time while building demand. The platform is structured to support scheduled delivery windows, controlled capacity, and gradual scaling.

No prior grocery experience is required. However, operators must be: • Organized • Reliable • Comfortable communicating with customers • Willing to follow structured operating guidelines This is a structured grocery service model built around scheduled pickup or delivery windows — not on-demand gig delivery.

Depending on your level, the platform may include: • Structured grocery storefront • Product catalog management • Costco sampler and multipack tools (when enabled) • Order intake and tracking workflow • Scheduling and routing support • Fee calculation logic • Customer communication tools The system is designed to simplify grocery operations while giving operators full control over their service model.

Most operators begin with simple equipment such as: • an SUV or van • insulated coolers • frozen water bottles or ice packs • temperature thermometer monitoring • organized grocery staging bins Many operators start lean and later scale into trailers, food trucks, or mobile grocery hubs as demand grows.

Yes. Many operators begin with a standard vehicle such as an SUV, van, or small cargo vehicle. Typical startup equipment includes: • insulated grocery coolers • frozen water bottles or ice packs • a thermometer for temperature monitoring • reusable grocery totes • simple staging bins This allows operators to begin fulfilling grocery orders while maintaining proper food safety practices. As demand grows, some operators later expand into enclosed trailers, food trucks, or mobile grocery hubs.

No. Operators choose the sourcing model that best fits their market. The platform currently supports two sourcing structures: Costco Platform - Designed for warehouse grocery sourcing and bulk household provisioning. Everyday Market Platform - Designed for traditional grocery sourcing, branded products, and flexible product selection. Operators select the model that best fits their local stores and customer needs.

The platform is designed to simplify grocery operations with structured workflows. Operators typically focus on three core tasks: • purchasing groceries • staging and organizing orders • coordinating pickup or delivery windows Many operators begin part-time and gradually expand as demand grows.