Frequently Asked Questions

It’s a simple, ready-to-use page where your customers can build and submit grocery lists directly to you. It includes your service details, pricing, service area, and a form for customers to send their list.

No. Your operator page is hosted on GuestGroceries.com, so you can start without building a full website. You can upgrade to a full site later if needed.

Customers build their grocery list on the GuestGroceries platform and submit it through your operator page with with each having their own intake form (view example) handling scheduling and delivering your grocery list to you, as well as anyone you like with full delivery details.

Yes. You control your service fee, delivery fee, order minimums, and scheduling. The platform gives structure, but you run your business. For those using the advanced Retail Platform, you can even set you own Costco store item pricing. Learn more here.

You can choose which stores you offer. Most operators focus on Costco, but you can include additional stores if they fit your service model.

Your opearator page will display up to 3 stores to keep things clean and easy for customers to understand.

Yes. You handle all customer payments directly using the payment method that works best for your business. Many operators use invoicing, payment links, or other direct payment solutions to collect deposits and final balances from customers. A popular option is Square Invoicing, which allows operators to send a deposit invoice to begin an order and a separate final invoice upon completion. Square also supports customer tipping on invoices, making it a practical choice for grocery shopping and delivery services. Because payment processing, fees, and business requirements vary, we recommend researching and selecting a payment solution that best fits your operation before launching your platform.

Once your setup is submitted and approved, your operator page is typically ready within 2 business days.

No. You can complete and submit the setup form without payment. After reviewing your information, we’ll reach out to finalize your $99 setup.

Yes. Your business information can be updated as your services, pricing, and operating area evolve. Significant content changes, design revisions, new sections, additional functionality, or other requested modifications may be subject to an update fee. Update services are available as needed and are quoted based on the scope of the requested changes.

No problem. A professional photo is not required. You can provide a clear photo of yourself, your team, your vehicle, your business, or another image that represents your service. If you prefer not to use your own photo, you may choose from select standard images provided by Co-Op Shopper that are designed specifically for grocery service operators.

No. Co-Op Shopper is not a marketplace, gig app, or lead-generation platform. It is a business platform designed to help you operate your own independent grocery shopping and delivery service. You build your customer base, set your own pricing, establish your own service area, and manage customer relationships directly. We provide the website, grocery list tools, intake workflow, and operational structure that help support your business.

You share your page with your existing network, clients, or local connections. The platform gives you a structured way to receive and manage orders.

Yes. Many operators add grocery shopping and delivery services to an existing business such as cleaning services, short-term rental management, concierge services, errand services, senior assistance, pet services, or other customer-focused businesses. Co-Op Shopper offers industry-specific page templates designed to complement a variety of business types, making it easier to add grocery services without starting from scratch. This allows you to create an additional revenue stream while serving customers you may already know and trust.

You review the list, confirm details with the customer, shop the order, and complete delivery or coordinate pickup based on your service model.

This is a structured system designed for consistency and control. You’re not competing for orders—you’re building your own customer base with a clear, repeatable workflow.

Yes. To shop at Costco for customers, you’ll need an active Costco membership. Most operators use a Business Membership, which is the same annual cost as a standard membership and allows you to shop for others.