Frequently Asked Questions

The 123 intake form automatically calculates the operator’s required deposit percentage and any selected gratuity (fixed, custom, or percentage-based). All totals are delivered instantly to the operator for review. Payment is collected separately through the operator’s preferred invoicing system. Delivery windows are confirmed once the deposit is received.

No. The platform operates on a fixed monthly license. Operators control pricing, margins, and service structure.

Yes. Operators define their pricing, service zones, and scheduling model.

It is a structured workflow that allows eligible warehouse multipacks to be proportionally allocated across multiple customer orders. This supports cost sharing, structured packaging compensation, and operational efficiency. View the Co-Op Shopper Shared Order Calculator

Yes. You’re free to build and operate your own website if you prefer. Co-Op Shopper is designed to support operators, not restrict them. That said, most operators underestimate the time and structure required to build a site that actually works for this type of service. It’s not just about design—it’s about integrating ordering logic, scheduling, pricing calculations, and a workflow that holds up under real customer use. The platforms provided through Co-Op Shopper are built specifically for grocery provisioning, with those systems already in place. If you choose to build your own, you’ll need to recreate that functionality on your own or simplify your offering. For operators who want speed, structure, and a proven setup, using the provided platform is the most direct path. For those who want full control and are willing to build and manage everything themselves, that option is fully open.

Yes. Operators may request additional products, sampler items, or grocery bundles specific to their local market. New items can be submitted using a Wix-compatible CSV file, allowing them to be uploaded directly to the operator’s store without affecting other operators.

Operators do. You control: • your customer relationships • your service pricing • your scheduling model • your service areas The platform provides infrastructure and workflow tools, but operators remain independent businesses.

Gig delivery platforms focus on rapid, on-demand deliveries handled by rotating drivers. The Co-Op Shopper model is built around structured grocery operations, including scheduled ordering windows, defined service zones, and batch fulfillment. This structure allows operators to: • maintain pricing control • build predictable order density • operate more efficiently than gig-style delivery models

Operators define their own service areas and customer focus. Many operators build their grocery programs around specific customer groups such as: • workplaces • residential communities • vacation rental properties • local neighborhoods • corporate pantry programs Because grocery services are typically organized around defined service zones and scheduled fulfillment windows, operators often focus on building density within specific areas rather than competing across an entire city. The platform supports independent operators building their own local customer base.